Privacy Policy

Effective Date: 03/21/2025

1. Introduction

At Splash Bros LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data—particularly in relation to SMS and marketing communications.

By using our services or submitting your information, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect personal information you voluntarily provide, including:

- Full name

- Phone number

- Email address

- Service address or preferences

- Any additional data submitted through our website or contact forms

This information enables us to deliver services and maintain effective communication with you.

3. Purpose of Data Use

We use your personal information for the following purposes:

- To provide and manage pool care services

- To send appointment reminders, service notifications, and support communications

- To send promotional offers and marketing messages, including via SMS and email

- To improve our services through internal analytics and customer feedback

4. User Consent for Communications

By submitting your contact information through our website or any service request form, you give express written consent to receive communications from Splash Bros LLC, including automated SMS text messages and email messages.

- Message frequency may vary

- Message and data rates may apply

- Consent is not a condition of purchase

5. Opt-Out Procedures

You may opt out of receiving communications at any time:

- SMS: Reply “STOP” to any message. You will receive a confirmation of your opt-out.

- Email: Click the “Unsubscribe” link in the email footer or contact our support team directly.

- Need help? Reply “HELP” to any message or contact us using the info below.

6. Data Security & Retention

We implement industry-standard encryption and security protocols to safeguard your information. Your data is stored securely and retained only as long as necessary to fulfill the purposes described in this policy or as required by law.

You may request data deletion or anonymization at any time.

7. Sharing of Information

We do not sell your personal information. We may share it only with trusted third-party service providers as needed to deliver our services. All third-party vendors are required to follow strict data protection and privacy practices.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Transfers

Your data may be processed or stored outside your jurisdiction (e.g., with secure cloud providers). We ensure all data transfers comply with relevant data protection regulations.

9. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted to our website, and the "Effective Date" will reflect the most recent update. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

📞 Phone: (833) 854-8512

🌐 Website: https://splashbrosnv.com/getservice